How can we help you?

Read FAQ

Customer Support

Hours: 9am to 5pm Pacific Time‍
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Recommendations:

Read FAQ and try the troubleshooting tips before you reach out.
To reduce back-and-forth, provide all the details in one go when you reach out, e.g. what is not working, what have you tried already, include video/photos as much as possible.
If you need a replacement, an original proof of purchase must be provided.

Live Chat
Email: hello@nexplayground.com
Facebook

Ways to reach us:

Frequently Asked Questions

How do I setup Playground for the first time?

Please see: How do I setup Playground for the first time?

What is a Play Pass? Do I need one?

Please see: What is a Play Pass?

What games are included?

Each Nex Playground comes with a Starter Pack of 5 games included: Fruit Ninja, Whack-a-Mole Deluxe, Party Fowl, Go Keeper and Starri.

If you’d like access to the full catalog as well as new games dropping every month, consider adding a “Play Pass”. Play Pass is an optional purchase.

See: What is a Play Pass? for buying options and their differences.

What is included in the box?

Please see: What is included in the box?

I am not seeing the new games on my Nex Playground

Please see: I am not seeing the latest game release/not receiving game updates on my Playground ↗︎

How does it work with my TV setup (fireplace, console, etc.)?

For optimal performance, please place Playground right in front or below your TV and make sure that it is centered with your TV.

We recommend placing the Playground close to the edge so that the camera can see as much as possible, as the device’s camera should be able to see your body. The current recommended device height is between 15-60 inches.

You can also email us a photo of your play space and our support team can advise whether it is suitable.

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Is the content safe for kids?

Yes, Nex Playground is designed for kids and families. Content is family friendly and encourages active, physical movement for all ages.

All of the games have no ads, no violence, no micro-transactions and no chat features. They can be played completely offline once downloaded.

Some of the games are more physically demanding so kids under 6 may have difficulty accomplishing the physical challenges.

What age is this good for?

We recommend ages 5 and up. For 3 and 4 years old, they will be able to enjoy a bigger variety of the games if a grown-up or older sibling play with them.

Our preschool catalog is growing, we now have "Peppa Pig: Jump & Giggle", "Hungry Hungry Hippos Move n' Munch", "Elmo Says" , "Elmo & Abby's Magical Letter Hunt" and "Move & Groove with Grover".

Please join our FB group to learn more about new games on the roadmap and share your ideas: https://www.facebook.com/groups/nexplayground

What is the remote for? Do I need more than one?

The remote controller is for navigation only as the games do not require it for gameplay. Thus, all of the current multiplayer games do not require multiple controllers to play!

See also: Different remote versions ↗︎