How can we help you?
Customer Support
Hours:
9 am to 5 pm Pacific Time
Lost your remote?
You can buy a replacement here.
Something not working or warranty claim?
Try the Troubleshooting Tool.
Recommendations:
- To reduce back-and-forth, provide all the details in one go when you reach out, e.g. what is not working, what have you tried already, include video/photos as much as possible.
- Avoid sending multiple messages as that will slow down our response time.
- If you need a replacement, have your original proof of purchase or gift receipt ready.
Ways to reach us:
Frequently asked questions
Please see: How do I cancel auto-renew for Play Pass?
You can check your Play Pass status and when it is due for renewal by going to Top Menu > Play Pass on Nex Playground. You will receive a reminder email 3 days before your renewal date.
Note: Play Pass purchased from Amazon or retailers are one-time Play Passes and they don't auto-renew.
Please see: How do I setup Playground for the first time?
Code delivery typically takes 30 minutes or less after purchase on Nex Playground website, see this help article if you have not received your activation code after 60 minutes.Play Pass purchased from Amazon may take up to 48 hours for code delivery.
If you already have Nex Playground unboxed, buying Play Pass directly on your Nex Playground by scanning the on-screen QR code will give you instant access, without needing an activation code.
