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FAQs
Please see: How do I cancel auto-renew for Play Pass?
You can check your Play Pass status and when it is due for renewal by going to Top Menu > Play Pass on Nex Playground. You will receive a reminder email 3 days before your renewal date.
Note: Play Pass purchased from Amazon or retailers are one-time Play Passes and they don't auto-renew.
Please see: How do I setup Playground for the first time?
Yes, you can, if it is your first purchase of any Play Pass and you purchased it directly from Nex. Within 14 days of activation of such Play Pass, you can cancel it and get a full refund by contacting customer support. After 14 days, there will be no refund after cancellation and your access to the full catalog will end on the original renewal date.
Play Pass purchased from Amazon or retailers are not refundable due to their own policies.
Code delivery typically takes 30 minutes or less after purchase on Nex Playground website, see this help article if you have not received your activation code after 60 minutes.Play Pass purchased from Amazon may take up to 48 hours for code delivery.
If you already have Nex Playground unboxed, buying Play Pass directly on your Nex Playground by scanning the on-screen QR code will give you instant access, without needing an activation code.
